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CompuCom Helps Researchers Boost Productivity with EUC Workbench*

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CompuCom Helps Researchers Boost Productivity with EUC Workbench*

The integrated solution drove down support costs and improved system availability.

Challenges
• Large, highly distributed workforce
• Rising labor and support costs
• Employee frustrations and lost productivity

Solutions
• Transition workforce to the state-of-the-art End-User Computing (EUC) Workbench* toolset on PCs powered by Intel® Core™ vPro™ processors.
• Provide remote repair and problem resolution from the EUC Workbench console managed by the CompuCom service desk.

The need for speed
Celerion is a premier provider of early stage clinical research solutions for the pharmaceutical, biotechnology, and generic industries. The company’s business depends on getting products to the marketplace faster than the competition—even the name “Celerion” is derived from the Latin term for swiftness and speed.

To be as fast and efficient as its name suggests, Celerion needed a better way to manage its remote clients. IT technicians were being deployed to provide deskside support about 1,000 times per year, and each event was costly—in terms of employee downtime and high labor and support costs.

For help, Celerion turned to CompuCom, a leading IT service provider that offers an innovative toolset called the EUC Workbench. EUC Workbench integrates with Intel vPro technology, enabling enterprises like Celerion to quickly troubleshoot remote clients without the need for deskside visits, so employees can get back to work faster.

Read the full CompuCom Helps Researchers Boost Productivity with EUC Workbench* Solution Brief.